Priority Insured Shipping

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase priority insured shipping, after our investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase priority insured shipping, we are unable to guarantee a replacement for your stolen item.