Q:  Can I cancel my order after I've made a purchase?

A:  Yes, we offer order cancellation up to 24 hours of your order being placed.  If you request cancellation after 24 hours, please refer to our Refund Policy to process your request.

Q:  How do I return or exchange an item?

A:  Our return policy is effective for 30 days from the time your order is delivered.  Please refer to our Refund Policy for more information on how to initiate return.

Q:  What types of Payment methods do you accept?

A:  We accept Visa, Mastercard, American Express and Shop Pay.

Q:  What are your shipping options?

A:  We offer two shipping options. Standard Shipping and Priority Insured Shipping. For more information on what Priority Insured Shipping covers, click here.

Q:  What if the item I ordered arrives broken or damaged?

A:  We’ll make it up to you. You can request a refund or an exchange.  Please contact us at shopmagiccloset@gmail.com with photos of your broken/damaged product/s.

Q:  Where do you ship from?

A:  Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Q:  I am missing items from my order.

A:  Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.
We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping page, please contact us at shopmagiccloset@gmail.com and we’ll get you sorted!